“We did do a study where we shared the story of the careful thought that went into products that were better for people and the planet … Then we administered the standard guest satisfaction survey, and what we found, Joan, was 150% increase in satisfaction, loyalty numbers… Why?…They equated it to service. They said, a… Continue reading Hotel Rooms Affect Your Health & The Planet – JoAnna Abrams, Founder/CEO of MindClick
“I think one of the most important starting points, whether it be on social or environmental, is back to the measurement, setting a goal and making progress every single day towards that goal with actions….Even if that goal seems unattainable, challenging, unsure of what the steps are between X and Y. I think the fact… Continue reading Sustainability in Hotels – Denise Naguib, Marriott VP of Global Sustainability
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